Refund and Cancellation Policy
This policy describes how cancellation and refunds work for OTLU Sites subscriptions billed by OTLU Ventures Private Limited.
1. No lock-in
There is no minimum term and no commitment period. Monthly plans are billed one month at a time and you can stop at any time.
The first payment covers website preparation, launch and the first month of managed service.
If you cancel before sharing your business details and before production has started, the first payment is refundable minus payment-processing charges.
Once production has started — that is, once the OTLU Sites team has begun preparing your website from your submitted details — the first payment is non-refundable, because the build work it covers has been performed.
2. Cancelling an active subscription
You can cancel at any time by writing to billing@otlusites.com from your registered contact. Cancellation stops future renewals and any automatic payment mandate is cancelled with it.
Service continues to the end of the period already paid. Amounts already paid for the current period are not refunded pro-rata.
Your domain remains yours regardless of cancellation.
3. Annual plans
Annual plans may be cancelled within 7 days of first payment for a refund minus the equivalent of one month at the published monthly rate and payment-processing charges, provided production has not been completed. After 7 days, or after the website is live, annual fees are non-refundable but the service runs to the end of the paid year.
4. Failed and overdue payments
If a renewal payment fails, we notify you and retry. The Terms of Service describe the grace period and the suspension that follows continued non-payment.
5. Approved refunds
Approved refunds are returned to the original payment method within 7–10 working days of approval, subject to the payment provider’s timelines. GST on refunded amounts is adjusted per applicable tax rules.
6. Questions
Billing and refund questions: billing@otlusites.com.