Refund and Cancellation Policy

1. The initial commitment

Monthly plans begin with the first three months payable at signup. This initial commitment reserves the build slot and covers website preparation, launch and the first period of managed service.

If you cancel before sharing your business details and before production has started, the initial payment is refundable minus payment-processing charges.

Once production has started — that is, once the OTLU Sites team has begun preparing your website from your submitted details — the initial commitment is non-refundable, because the build work it covers has been performed.

2. Cancelling an active subscription

You can cancel at any time by writing to billing@otlusites.com from your registered contact. Cancellation stops future renewals.

Service continues to the end of the period already paid. Amounts already paid for the current period are not refunded pro-rata.

Your domain remains yours regardless of cancellation.

3. Annual plans

Annual plans may be cancelled within 7 days of first payment for a refund minus the equivalent of one month at the published monthly rate and payment-processing charges, provided production has not been completed. After 7 days, or after the website is live, annual fees are non-refundable but the service runs to the end of the paid year.

4. Failed and overdue payments

If a renewal payment fails, we notify you and retry. The Terms of Service describe the grace period and the suspension that follows continued non-payment.

5. Approved refunds

Approved refunds are returned to the original payment method within 7–10 working days of approval, subject to the payment provider’s timelines. GST on refunded amounts is adjusted per applicable tax rules.

6. Questions

Billing and refund questions: billing@otlusites.com.